Trigger
A booking, change or cancellation email arrives from a connected marketplace.
Human checkpoint
Unmatched or unusual emails go to an operator instead of being guessed at.
If something fails
Manual entry remains available and is used for anything the parser declines.
The manual process before
Someone read every marketplace email, retyped the booking into the operations list and hoped nothing arrived during a busy morning.
What the system does
- The email is classified: new booking, change or cancellation
- Booking details are extracted and validated
- The operational record is created or updated
- Emails that cannot be confidently parsed are flagged for review
Verified operational value
- Marketplace bookings appear in the same operational list as direct ones
- Copy-paste work removed from the daily routine
- Parsing is tested against real booking emails, not synthetic samples
Part of a larger system
See the full case: Jahongir Travel — enquiry, sales and tour operations system →