Business context
Jahongir Travel sells day tours and multi-day itineraries across Uzbekistan. Enquiries arrive from the website, marketplaces and email in three languages. Off-the-shelf tools covered fragments — a form here, a chat there — but nothing connected sales, payment and the suppliers who actually run each tour.
Before
Details were retyped at every step. Status lived in people's heads, and a busy day meant slow replies and missed follow-ups.
The connected system
Human approval points are marked in the automation table below — the system prepares, people decide.
Inside the system
Real production screens with anonymized data. Click any screenshot to view it in full.
What runs automatically — and where people stay in control
| Trigger | System action | Human checkpoint | Fallback |
|---|---|---|---|
| New enquiry | Creates the CRM record with source and language | Salesperson verifies requirements | Manual lead creation |
| Marketplace booking email | Parses the booking and applies it to operations | Operator reviews anything unmatched | Manual entry |
| Payment confirmed | Updates the booking and sends the receipt | Finance review where required | Manual reconciliation |
| Supplier assigned | Prepares the dispatch message with tour details | Operator approves recipient and content | Manual contact |
What changed
- One source of truth for enquiry and booking status
- Core details are entered once, not retyped between tools
- Every enquiry has a clear owner and next step
- Suppliers receive exact details in the channel they already use
- Management can see the pipeline without assembling a report
What remains human
- Custom itinerary approval
- Exceptional pricing decisions
- Sensitive customer communication
- Disputed payment handling
- Supplier exceptions
Privacy and reliability
Published screenshots use demo or anonymized data. The production system runs with role-based permissions, operational records, backups, error monitoring and a manual fallback for every automated step.
Automation stories from this system
Supplier assignment and WhatsApp dispatch
Details are never retyped, so they are never mistyped
See how it works →Payment link to automatic receipt
The guest gets confirmation without waiting for staff
See how it works →Marketplace booking emails into operations
Marketplace bookings appear in the same operational list as direct ones
See how it works →