Trigger
A supplier, guide or driver is assigned to a tour in the CRM.
Human checkpoint
No message leaves without operator approval of the exact recipient and content.
If something fails
If dispatch fails or a supplier is unreachable, the operator contacts them directly — the prepared details remain available.
The manual process before
The operator scrolled the booking, copied details into WhatsApp by hand for each supplier, and hoped nothing was mistyped or forgotten.
What the system does
- System collects tour details from the booking record
- A dispatch message is prepared for the assigned supplier
- The operator reviews recipient and content
- On approval, the message is sent via WhatsApp and recorded
Verified operational value
- Details are never retyped, so they are never mistyped
- Multiple suppliers on one tour each get their own confirmed message
- Every dispatch is recorded against the booking
Part of a larger system
See the full case: Jahongir Travel — enquiry, sales and tour operations system →